FAQ

We want to ensure that you have a seamless shopping experience with us. Here are answers to a few questions we think you may have:

SHIPPING & DELIVERY

These products are handmade, sometimes it take 2-3 working days before we ship the products. We offer free shipping on all orders over €50. Orders below €50 will be charged a flat rate shipping fee of €5.99. Our team will send a confirmation email with a tracking number so you can easily track your order.

 

EASY RETURNS
We understand that sometimes you may need to return an item. We offer hassle-free returns within 30 days of purchase. Simply email us at rainesbowsandscrunchies@gmail.com and we’ll take care of the rest.

 

TRACKING YOUR ORDER
We’ll send you a tracking number via email as soon as your order has shipped. You can also check the status of your order by logging into your account.

MONEY BACK GUARANTEE
We offer a 100% satisfaction guarantee on all our products. If for any reason you’re not happy with your purchase, please email us at rainesbowsandscrunchies@gmail..com and we’ll make it right.

100% SECURE ORDERING
We take your security seriously. All orders are processed through a secure checkout system, and your payment information is never stored.

PRIVACY POLICY
We respect your privacy and are committed to protecting your personal information. Please read our privacy policy for more details.